Questions and answers

If you have any questions about our products, the application or the ordering process, you will find what you are looking for here.If your question is not answered, please feel free to contact us.

Ingredients and effect

When selecting the main active ingredients for reveel, we have exclusively chosen biomaterials in their most active form. reveel uses these bioactives in optimal concentrations. We preserve the natural properties and mechanisms of action of these active ingredients through our special manufacturing methods.

Our products are as natural as possible. Therefore, the majority of our products are vegan. On the product pages you will find more detailed information about the ingredients of individual products.

Protecting the oceans and other waters is very important to us. That is why our products are free of microplastics. On the product pages you will find more detailed information about the ingredients.

No, none of our products are tested on animals.

Not all alcohols are the same. "Positive" alcohols, mostly fatty alcohols, nourish the skin. "Negative" alcohols dry out the skin, damage our cells and cause premature skin ageing. The vast majority of our products are completely alcohol-free. On the product pages you will find detailed information about all ingredients.

Ascorbic acid is the most effective form of vitamin C. It effectively stimulates collagen synthesis and neutralises harmful environmental influences. It also lightens pigmentation.

Learn more about our active ingredients and technologies here.

This plant polyphenol neutralises harmful environmental influences, protects collagen synthesis and reduces irritative skin processes, thereby increasing skin density and reducing the appearance of wrinkles and redness.

Learn more about our active ingredients and technologies here.

High-molecular saccharides promote the retention of moisture in the skin and intensively bind moisture.

Learn more about our active ingredients and technologies here.

Fruit acid (glycolic acid) provides a peeling effect with maximum intensity, dissolves cornifications and activates the skin.

Learn more about our active ingredients and technologies here.

Application

Depending on what your skin is looking for, other products will suit you. Here you will find product suggestions for different application goals.

Each product is individual in its application. Therefore, you will find detailed instructions on the product pages and on the package inserts.

When visible results can be expected depends entirely on the individual product. But every application of the products has a positive effect on your skin, whether visible or not. For example, the Collagen Serum Spray already provides noticeable moisture after each application. In the case of the Vitamin C Concentrate, however, the increased collagen synthesis will only provide visible results after several weeks of constant use - nevertheless, it protects against harmful environmental influences with every application.

All products are subjected to a safety assessment before they are marketed. Since no critical substances are contained, our products can be used without hesitation during pregnancy and breastfeeding.

Facial care is important - especially if you want to delay the first signs of ageing such as small wrinkles for as long as possible. It depends on the condition of your skin and your skin type when you should start. Because every skin and every person is different.

Order, shipping, returns

Yes, we ship free of charge within Germany and to Austria.

Normally, all reveel orders are processed within 1 to 2 days. As soon as your order is on its way to you, you will receive a shipping confirmation with a link to track the shipment by e-mail.

You will receive your order in our beautiful reveel shipping boxes, which we have designed especially for you. Of course, we have made sure that the packaging material is recyclable.

Of course you can give your loved ones a treat with our reveel products. Simply enter the person's delivery address when ordering. We do not currently offer any special gift packaging. But that doesn't matter - your reveel order will also look like a gift.Of course you can make your loved ones happy with our reveel products. Simply enter the person's delivery address when ordering. We do not currently offer any special gift packaging. But that doesn't matter - your reveel order will also look like a gift.

At the moment, we ship via our German reveel shop within Germany, to Austria, France and Ireland. As soon as we offer our reveel products in other countries, you will of course be informed on Instagram or via our newsletter. To be always informed, sign up here for the reveel newsletter.

Shortly after your purchase, you will receive an email from us with the order information. At the end of the email is a link to download the invoice.

At reveel you can pay with all major credit cards (Visa, Mastercard, AMEX), by direct debit, Klarna Sofort Kaufen, PayPal, GooglePay, Apple Pay or Shopify Pay.

If your voucher code is shown as invalid, it has probably expired. If you have any questions, please contact our Customer Service via email at info@reveel-skincare.com.

Of course, we treat your data confidentially. You can find more details in our privacy policy.

Sometimes it can take a short time until you receive your order confirmation. Please also check your spam folder. If you still do not receive an order confirmation, please contact our Customer Service via e-mail to info@reveel-skincare.com.

If you wish to change or cancel an order, please contact Customer Service via email at info@reveel-skincare.com. Depending on the status of your order, changes can be made.

Please contact our Customer Service via e-mail to info@reveel-skincare.com.

No, currently free items may also be kept when exchanging.

We want you to test our products and see the effectiveness for yourself. If you do not find any effectiveness, we will refund the purchase price within 30 days under the following conditions: Returns are only possible once per product. In addition, we reserve the right to exclude the sale of further products to you if there are obvious incompatibilities. You request a return via reveel Customer Service within 30 days of the date of purchase, stating the reason for the return. When purchasing a set, it can only be returned as a whole. The return of individual products contained in the set is excluded. You return the products to us at your own expense. We will refund the purchase price once we have received all the products in the set. If you wish to return your products, please contact Customer Service at info@reveel-skincare.com.

Within the scope of the statutory right of withdrawal, we will refund the full invoice amount, unless the goods are excluded from exchange.

Contact

We can be reached at info@reveel-skincare.com and are happy to hear from you.

Please visit our Professionals page and leave your contact details there. We will be happy to get in touch with you.