These General Terms and Conditions (hereinafter “GTC”) of genova GmbH (hereinafter “Seller”) apply to all contracts that a consumer or entrepreneur (hereinafter “Customer”) enters into with the Seller regarding the information provided by the Seller in its online shop reveel-skincare. com completes the goods shown.
The seller objects to the inclusion of the customer's own conditions, unless the seller has expressly acknowledged them in writing instead of these general terms and conditions in individual cases.
These General Terms and Conditions apply accordingly to contracts for the delivery of vouchers, unless something different is expressly stipulated.
A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that cannot be predominantly attributed to either their commercial or independent professional activity. An entrepreneur within the meaning of these General Terms and Conditions is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
These General Terms and Conditions in their current version apply to ongoing business relationships as well as to all future transactions between the customer and the seller.
Changes to these General Terms and Conditions must be made in writing to be effective.
- Subject of the contract, conclusion of the contract and contractual partner
(1) The subject of these general terms and conditions is the sale of goods. The contract language is German.
(2) The presentation of the products in the online shop does not represent a legally binding offer, but rather a non-binding online catalog. After the customer has entered their personal data and clicked on the “buy now” button in the final step of the ordering process the customer makes a binding purchase offer for the goods contained in the shopping cart.
Upon receipt of the order, the seller sends an automatic email confirming receipt of the order and listing the details of the order. This confirmation of receipt does not constitute acceptance of the offer, but only informs you that the order has been received by the seller.
Acceptance can be declared either in writing (through the shipping confirmation sent via a separate email) or by delivering the goods to the customer.
If the information about the range of goods (e.g. price, etc.) in the online shop is incorrect despite careful checking by the seller, the seller does not declare acceptance by sending the goods and providing the correct information, but rather a new offer, which the customer accepts can decide freely.
(3) The contract is concluded with the seller (genova GmbH):
Reveal by MedSkin Solutions
genova GmbH
Josef-Suwelack-Straße 2
48727 Billerbeck
Germany
Coesfeld registry court, HRB 21383
VAT ID: DE 815 579 614
- Delivery and product availability
(1) The goods are delivered as shown in the online shop, although the seller reserves the right to make minor differences in packaging. Delivery is made to the delivery address specified by the customer.
(2) Delivery takes place as standard delivery ex works at the customer's expense. The customer is free to take out transport insurance.
(3) Unless otherwise agreed, the seller is entitled to make partial deliveries, provided that the seller informs the customer immediately and delivers the remaining quantity within a reasonable period of time and this is reasonable for the customer.
(4) The prerequisite for compliance with any agreed delivery deadlines is the timely and proper fulfillment of the customer's obligations.
(5) Delivery is subject to timely and correct self-delivery. If the seller is not delivered on time despite the conclusion of a corresponding hedging transaction for reasons for which the seller is not responsible, the seller is entitled to withdraw from the contract. The seller undertakes to immediately inform the customer of the unavailability if the goods are not delivered on time and correctly and, if necessary, to immediately reimburse the customer for any payments already made.
(6) The delivery time for shipping within Germany is approx. 1-3 working days and 3-4 working days for shipping abroad. Delivery times are only binding if this has been expressly agreed. If a binding delivery date has been agreed, delivery is deemed to have been made on time if the order is shipped on the agreed date. Contractual penalties are not accepted by the seller.
(7) Force majeure (e.g. mobilization, war, war-like conditions, operational disruptions, epidemics, pandemics, shortages of workers, energy or raw materials, strikes, lockouts, traffic disruptions and orders from higher authorities) as well as all other external events and not the responsibility of the seller operational disruptions or official influences, release the seller from the delivery obligation for the duration of their existence, even if they occur during an already existing delay. Delivery times will be extended to an appropriate extent. They also entitle the seller to withdraw from the contract to the extent that delivery has not yet been carried out, excluding any further liability.
(8) If the transport company sends the shipped goods back to the seller because delivery to the customer was not possible, the customer bears the costs for the unsuccessful shipping and return shipping. This does not apply (a) if the customer effectively exercises his right of withdrawal, (b) if he is not responsible for the circumstances that led to the impossibility of delivery or (c) if he was temporarily prevented from accepting the goods, unless the seller had announced the delivery a reasonable time in advance.
(4) It is not possible for the customer to collect the goods themselves for logistical reasons.
- Minimum/maximum order value
(1) There is no minimum order value.
(2) There is a maximum order value of goods worth €3000.
- Prices and payment terms
(1) All prices are stated in euros, include statutory sales tax and do not include any shipping costs that may apply. The price at the time of the order applies.
(2) Payment is made by credit card (MasterCard, Visa or AMEX), PayPal, Klarna (immediate transfer and purchase on account), Google Pay, Apple Pay, Shopify Pay or Maestro. Payment by sending cash or check is not possible.
(3) Your credit card account will be debited when you order the goods.
(4) With the payment methods PayPal and Sofortüberweisung, the purchase price will be debited from your account once the payment process has been successfully completed.
(5) The customer can only offset claims that are undisputed or legally established. In addition, he is only authorized to exercise a right of retention to the extent that his counterclaim is based on the same contractual relationship. The seller is entitled to assign the claims arising from this business relationship without the customer's consent.
(6) If the seller becomes aware of a significant deterioration in the customer's financial circumstances after conclusion of the contract (e.g. adverse credit reports or late payment), the seller is entitled to carry out outstanding deliveries only against advance payment or appropriate security, subject to any delivery deadlines extend accordingly. Open claims from deliveries are due immediately.
(7) If the customer defaults on a payment, the seller is free to withhold further deliveries or only deliver them in the event of advance payment. Further legal claims of the seller remain unaffected.
- Redeeming promotional vouchers
(1) Vouchers that are issued free of charge by the seller as part of promotions with a specific period of validity and which cannot be purchased by the customer (hereinafter “promotional vouchers”) can only be redeemed in the seller’s online shop and only within the specified period .
(2) Individual products may be excluded from the voucher campaign if a corresponding restriction results from the content of the campaign voucher.
(3) Promotional vouchers can only be redeemed before completing the ordering process. Subsequent billing is not possible.
(4) Only one promotional voucher can be redeemed per order.
(5) The value of the goods must be at least equal to the amount of the promotional voucher. Any remaining balance will not be refunded by the seller.
(6) If the value of the promotional voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.
(7) The balance of a promotional voucher will neither be paid out in cash nor interest.
(8) The promotional voucher will not be refunded if the customer returns the goods paid for in whole or in part with the promotional voucher within the scope of his statutory right of withdrawal.
(9) The promotional voucher is transferable. The seller can make payments with discharging effect to the respective holder who redeems the promotional voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of authorization to represent the respective owner.
- Redemption of gift vouchers
(1) Vouchers that can be purchased via the seller's online shop (hereinafter referred to as gift vouchers) can only be redeemed in the seller's online shop, unless the voucher states otherwise.
(2) Gift vouchers and remaining balance of gift vouchers can be redeemed until the end of the third year following the year in which the voucher was purchased. Remaining credit will be credited to the customer until the expiry date.
(3) Gift vouchers can only be redeemed before completing the ordering process. Subsequent billing is not possible.
(4) Only one gift voucher can be redeemed per order.
(5) Gift vouchers can only be used to purchase goods and not to purchase additional gift vouchers.
(6) If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the seller can be chosen to pay the difference.
(7) The balance of a gift voucher will neither be paid out in cash nor interest.
(8) The gift voucher is transferable. The seller can make payments with discharging effect to the respective holder who redeems the gift voucher in the seller's online shop. This does not apply if the seller has knowledge or grossly negligent ignorance of the lack of authorization, incapacity or lack of authorization to represent the respective owner.
- Right of withdrawal
As described in the seller's cancellation policy, the customer has the statutory right of cancellation.
- Warranty
(1) If the goods are defective, the provisions of statutory liability for defects apply.
(2) The customer is asked to complain to the deliverer about delivered goods with obvious transport damage and to inform the seller of this. If the customer does not comply with this, this will have no impact on his legal or contractual claims for defects.
(3) All information provided by the seller (particularly images contained in offers) or references to specifications are merely descriptions and labels and are not guarantees of quality or durability within the meaning of Section 443 of the German Civil Code (BGB). The same applies to the delivery of samples or specimens.
- Retention of title
(1) If the seller makes advance payments, he reserves ownership of the delivered goods until the purchase price owed has been paid in full. If the customer behaves in breach of contract, the seller is entitled to take back the products after setting a reasonable deadline. In this case, the customer is obliged to return it. The taking back of the products by the seller always represents a withdrawal from the contract.
(2) The customer is obliged to treat the products with care for the duration of the retention of title and to insure them appropriately at his own expense against all usual risks, in particular theft, fire and water damage. The customer hereby assigns any resulting claims from the respective insurance contract to the seller.
- Use of stored data and data protection
Information about the nature, scope and purpose of the collection and storage of the personal data required by the seller to process the purchase contract can be found in the data protection declaration.
- Limitation of Liability
(1) The seller is liable without limitation in the event of intent or gross negligence or the assumption of a quality guarantee.
(2) Furthermore, liability for a negligent breach of duty is excluded, unless essential contractual obligations are violated, the violation of which jeopardizes the achievement of the purpose of the contract or violates obligations whose fulfillment makes the proper execution of the contract possible and whose compliance is the responsibility of the customer regularly familiar. In these cases, however, the seller's liability is limited to damage that is foreseeable and typical for the contract based on the type of goods. This also applies to acts and omissions of the seller's legal representatives or vicarious agents. Claims for lost profits, third-party claims for damages and other indirect and consequential damages cannot be asserted, unless a quality feature guaranteed by the seller is specifically intended to protect the customer against such damage. The seller is not liable for damage resulting from improper handling or improper use of the delivered products.
(3) The above limitations of liability do not affect the customer's claims arising from product liability or claims of the customer in the event of injury to life, body or health, in the event of a warranty being assumed by the seller or in the event of fraudulently concealed defects. However, the seller is only liable for damage that is due to a lack of the guaranteed quality but does not occur directly on the goods if the risk of such damage is clearly covered by the quality guarantee.
(4) To the extent that the seller's liability is excluded or limited, this also applies to the seller's bodies, legal representatives, executives and other vicarious agents.
- Applicable Law
The law of the Federal Republic of Germany applies to all legal relationships between the parties, excluding all international and supranational (contractual) legal systems, in particular the United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980 (UN Convention on Contracts for the International Sale of Goods, CISG).
- Place of performance, place of jurisdiction
Place of performance and exclusive place of jurisdiction is Hamburg, to the extent permitted. This also applies if the customer does not have a general place of jurisdiction in the Federal Republic of Germany or has moved his usual place of residence abroad after the contract has been concluded. However, the seller is entitled to sue the customer at any other legal place of jurisdiction.
- Final provisions
(1) If one or more provisions of these General Terms and Conditions are legally invalid, the effectiveness of the remaining provisions will not be affected. The parties will negotiate in good faith to replace the invalid provisions with valid ones that come as close as possible to the economic purpose pursued by the invalid provisions.
(2) Legally relevant declarations and notifications by the customer regarding the contract (e.g. setting a deadline, notification of defects, withdrawal or reduction) must be made in writing, at least in text form in accordance with Section 126b of the German Civil Code (e.g. letter, email, fax). Statutory formal requirements and other evidence, particularly in the event of doubts about the legitimacy of the person making the declaration, remain unaffected.
(3) The seller reserves ownership rights and copyrights to all documents provided to the customer in connection with the placing of the order - including in electronic form. These documents may not be made accessible to third parties unless the seller gives the customer his express written consent.